An increase in e-commerce in B2B, B2C and C2C markets has given rise to a greater number of challenges around urban freight: increasing use of public space, pollution levels, noise, road congestion and safety. E-commerce results in more, and smaller, and time critical deliveries in cities. It’s clear that there is a need for improving urban freight. What are the 10 most important trends in last mile delivery? What innovations are necessary?